Retail & FMCG
Case Study: Retail & FMCG
A fast-moving consumer goods company and retail chain with thousands of retail touchpoints, managing e-commerce operations, point-of-sale systems, and supply chain logistics.
BUSINESS NEED
The Challenge
Required omnichannel infrastructure supporting e-commerce, in-store POS, inventory management, and customer analytics with seamless integration.
CHALLENGES
Key Challenges
- Synchronizing inventory across thousands of retail locations in real-time
- Handling seasonal traffic spikes of 20x normal during festival sales
- Integrating online and offline customer experience seamlessly
- Processing millions of transactions daily with PCI-DSS compliance
SOLUTION
Our Approach
- Cloud-native e-commerce platform with auto-scaling architecture
- Real-time inventory sync engine connecting all retail locations
- PCI-DSS compliant payment processing infrastructure
- Customer data platform with unified offline-online profile management
- Pre-scaled infrastructure for planned seasonal sale events
- Multi-layer security with DDoS protection and fraud detection
RESULTS
Business Benefits
- Zero downtime during major festival sale events
- Inventory accuracy improved to 99.8% across all channels
- Transaction processing capacity scaled to 50,000+ per minute
- Customer engagement increased by 35% through unified profile insights
- PCI-DSS Level 1 compliance maintained continuously
“The infrastructure delivers a full-package deal for us — from server hosting to backup solutions. Working with cutting-edge talent helped us reach new heights.”